Here at Strokers Dallas we pride ourselves on customer service. Like the boss always says "People don't do business with companies. People do business with people" This mantra is what seperates Strokers Dallas from the pack and the letter below is an example of that. It makes us all very happy when we get letters like these. Thanks for all the kind words gentlemen.
"Dear Rick,
It is truly rare when one runs across a business that compels one to write a letter
describing the experience. Strokers Dallas is such a business.
Let's start from the beginning. As you know, my friend Theo wanted to sell his 2007
Harley CVO. He'd been advertising in all the bike publications with no callbacks
whatsoever. He reduced his price below market and still no interest. He was not only
frustrated with his attempts but was also getting frustrated of the little problems plaguing
his bike. He was seriously considering a Honda Goldwing as his new ride - only because
he owned one previously. The Victory Vision was a distant 2
nd. Wanting more comfort
and reliability were his main concerns.
I suggested he accompany me to the American Victory Rally and check out the Vision in
detail, take a demo ride and talk with fellow Victory converts. This is where the
experience really begins.
Once visiting your trailer and speaking with you, we sensed how friendly and personable
you were. After speaking with some of your customers and taking the demo ride, Theo
was convinced the Vision was his next bike, and after telling you his story, you were kind
enough to walk away from the rally area just to see his bike and give him a great trade-in
price if he purchased the Vision from you - no problem! The only thing was, we'd have
to pick up the bike in Dallas. Road trip!
It was one of the hottest days in Dallas. Arriving early, tired and hot, I have to tell ya',
from the moment we walked in the door of Strokers Dallas, we were acknowledged by
your friendly staff at the counter with an enthusiastic "Hello" and some much needed
water. Just walking around, we felt an air of relaxation: The staff, the decor, the
customers. Everything seemed to just have a natural flow to it.
After finding out that the bike wasn't quite ready, you were nice enough to give a tour of
your place and were quite impressed with everything. Every time we needed help or
asked a question, you and your staff went out of your way to help or give us an answer.
No hemming or hawing, either! Sincerely friendly and willing to do whatever it took.
From the sales staff (Allen!), to the mechanics in the back, parts, Ice House staff, even
our catfish lunch cook! We were truly taken aback in amazement! We have never
experienced this caliber of service. And to be open on SUNDAY?!? Who the heck has
mechanics working on Sunday! WOW! With the same friendly, helpful service EVEN
NEAR CLOSING HOURS! ... Unheard of!!!!
For you to suggest leaving our bikes in your storage and for Allen to give us an airconditioned
ride to and from my brother's house because it was way too hot to ride the
bikes and be stuck in rush hour traffic?? - That just floored us!
Add to that, that I didn't come with the thought of trading in my beloved Jackpot and for
Allen (again!) to give me a deal so good on a Vision that I couldn't turn it down, was just
another part of our experience so typical of you and your staff at Strokers Dallas.
In closing, we just want to say that we feel we not only had a truly great experience but
that we really made new friends. Please thank your entire staff again for making us feel
special. You deserve every bit of success that you have, Rick!"
Your friends from Chicago,
Abi and Theo
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